Frequently Asked Questions
Everything you need to know to plan your perfect event.
What is the standard shipping time for event decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Can I return items if they don't match my wedding theme?
Yes, we offer a 30-day return policy for unused and unopened items in their original packaging. Please note that custom-made or clearance items are final sale.
Do you offer bulk discounts for large events?
Absolutely. We provide tiered pricing on many of our products including table linens, chair covers, and centerpieces. Discounts are automatically applied to your cart based on quantity.
How do I care for my linens and fabric runners?
Most of our polyester and satin linens are machine washable on a gentle cycle with cold water. We recommend air drying or low-heat tumble drying to maintain fabric integrity.
Are the colors shown on the website accurate?
We strive for color accuracy, but shades may vary slightly due to screen calibration and dye lot differences. We recommend ordering a fabric swatch if an exact match is required.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through our integrated financing partners.